User Community Question of the Day!

Since this is the first day we are starting this section, I am going to answer three questions in the same post. Here goes!

Q) To perform a compatibility match, the other person has to have the app too? Or can I just input their birthday details?
A) You can enter it yourself, no need for the other person to have the app, although we hope you will encourage them to do so!

Q) I just set up my Star Mate account. When I go to view Compatibility, it only has me to compare to?
A) Great question! Before you can do a compatibility, you need to add a profile of someone you would like to compare to, by clicking on the Add new profile button, shown below:

New profiles are where you add people to compare against in the Compatibility Analysis.

New profiles are where you add people to compare against in the Compatibility Analysis.

Q) How can I delete profiles I have set up?
A)

    i) Click on Manage My Account in the drop down, then log in with your email address and the password you set up originally for Star Mate.
    ii) It will show you a list of all the entries you have made. Delete the entries from there, then go back into Star Mate.
    iii) You will need to log out and back in to clear the old entries.

Hope this helps! If you have any questions you would like answered here, just email them to Our Support Desk!